Privacy Policy

This Privacy Policy explains how Victaflow ("Victaflow", "we", "us", or "our") collects, uses, discloses, and protects information about you when you visit our website, contact us, or otherwise engage with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us and information gathered automatically when you use our site.

• Information you give us: When you submit our contact form we collect your name, email address, phone number, and the contents of your message.
• Information collected automatically: Basic technical data such as your IP address, browser type, device information, referring pages, and the dates and times of your visits, gathered through standard server logs and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the information or services you request;
• Operate, maintain, and improve our website and services;
• Communicate with you about your requests, and — where you have agreed — about relevant updates;
• Protect the security and integrity of our website and prevent misuse or fraud;
• Comply with our legal and regulatory obligations.

3. Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings; doing so may affect the functionality of some parts of the site. Where we use analytics, it is to understand aggregate usage and improve the experience.

4. How We Share Information

We do not sell your personal information. We may share it only in the following limited circumstances:

• Service providers: Trusted third parties who process data on our behalf (for example, email delivery or hosting), under obligations of confidentiality and only as needed to provide their services;
• Legal requirements: Where required by law, regulation, legal process, or an enforceable governmental request;
• Protection of rights: To protect the rights, property, or safety of Victaflow, our users, or others.

5. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take steps to delete or anonymise it.

7. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites and services that we do not operate. This policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at hello@victaflow.com or through our contact page.